Shipping Policy

We currently deliver to addresses within the United Kingdom only (England, Scotland, Wales, and Northern Ireland). We do not ship internationally, to PO Boxes, or to BFPO addresses at this time.

Orders are processed on business days (Monday to Friday, excluding UK bank holidays). Orders placed before 2 pm on a business day are typically processed the same day. Orders placed after 2 pm, or on weekends or bank holidays, are processed on the next business day.

You will receive a dispatch confirmation email — with tracking information where available — once your order has been collected by the carrier.

Delivery times are estimates from the date of dispatch and are not guaranteed. During peak periods (e.g. Christmas, bank holidays) deliveries may take longer.

The exact shipping cost is calculated at checkout based on the delivery service selected and your order total. You will always see the shipping cost before confirming your purchase.

Free standard delivery is automatically applied to orders with a product total of £30 or more (after discounts, before shipping).

Where available, a tracking link is included in your dispatch email. If tracking is not available for your delivery, contact us with your order number and we will investigate with the carrier.

If you are not home when delivery is attempted, the carrier will typically leave a card with instructions to rearrange delivery or collect from a local depot. Unclaimed parcels are returned to us after the carrier's holding period (usually 7–21 days). If your order is returned to us, we will contact you to arrange redelivery (a fee may apply) or issue a refund minus the original shipping cost.

If your order has not arrived within 7 business days of your expected delivery date, please contact us at support@sweetcurevita.com with your order number. If the parcel is confirmed lost, we will send a replacement or issue a full refund.

If your parcel arrives visibly damaged, photograph the packaging before opening it and contact us within 48 hours of delivery.

Please double-check your address before placing an order. If you notice an error immediately after ordering, contact us at support@sweetcurevita.com and we will try to amend it before dispatch. We are not liable for orders delivered to an incorrect address provided by the customer.

For delivery queries, contact us at support@sweetcurevita.com or via our Contact page. Please include your order number in all enquiries.