Refund & Returns Policy

As a consumer purchasing online, you have the right to cancel your order within 14 calendar days of the day you receive the goods — without giving any reason. This is your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise your right to cancel, notify us before the 14-day period expires by:

• Submitting a return request from your My Orders page
• Emailing returns@sweetcurevita.com

After notifying us, you must return the goods within a further 14 days. You are responsible for the cost of return shipping unless the goods are faulty or were sent in error.

Returned items must be:

• Unused and in their original condition
• In original packaging with all seals and tamper-evident labels intact
• Accompanied by your order number

Because our products are hygiene items (wipes, bath sponges, gloves, tissues), we cannot accept returns of opened or used items unless they are faulty or not as described. This is permitted under Regulation 28(3) of the Consumer Contracts Regulations 2013, which allows sellers to restrict returns of sealed hygiene goods that have been unsealed after delivery.

If returned goods are in a diminished condition due to handling beyond what is necessary to assess them, we may deduct an amount from your refund to reflect the reduction in value.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose, and as described. If your item arrives damaged, faulty, or is not what you ordered:

• Within 30 days of delivery — you can request a full refund, replacement, or repair.
• Between 30 days and 6 months — we will repair or replace the item first. If that is not possible, we will offer a full refund.

Please contact us with your order number and photos of the issue at returns@sweetcurevita.com. We will cover the cost of return shipping for faulty or incorrect items.

Once your return is received and inspected, we will process your refund within 14 days. Refunds are issued to the original payment method. Your bank may take a further 3–10 business days to credit the amount.

Original shipping costs are refunded in full if you cancel your entire order under the 14-day cooling-off right. Partial order returns do not include a refund of original shipping.

The following cannot be returned unless faulty:

• Any opened or used hygiene products
• Items purchased as part of a clearance or final sale

We do not offer direct exchanges. Please return the original item for a refund (if eligible) and place a new order for the item you want.

1. Log in and go to My Orders.
2. Select your order and choose “Request return or refund”.
3. We will confirm within 2 business days with return instructions.
4. Package items securely and send to the address we provide.

For questions about returns or refunds, email returns@sweetcurevita.com or visit our Contact page. This policy does not affect your statutory rights.